Danielle C Vmb

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Verified Reviewer
| map-marker Carver, Massachusetts

Smooth and Hassle-Free Experience!

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"I rented a truck from MobileTruckRental AT ProtonMail com for my recent move, and I couldn't be happier! The booking process was simple, the truck was clean and well-maintained, and the customer service was top-notch. Highly recommend!" Danielle C.

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User's recommendation: Smooth and Hassle-Free Experience!

Kelon Lot

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Verified Reviewer
| map-marker Encino, California

Filed fake damage claim against me

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When I rented a truck from them, they claimed damage that was already on the vehicle and I was told by an associate was marked on the preexisting damage sheet. A couple weeks later I get a sketchy email from their claims department with no identifying information demanding payment.

Their claims department gave me the runaround and refused to investigate this properly. My choice was to pay or have it sent to collections.

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User's recommendation: avoid if possible

Luccas Knd
map-marker Osceola, Indiana

Truck not available after reservations made 2 weeks prior.n

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2 days before moving day, they called to tell me the truck I had reserved 2 weeks prior was not going to be available.

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User's recommendation: Use someone else

Danielle C Vmb

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Verified Reviewer

Smooth and Hassle-Free Experience!

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Original review updated Jan 05, 2025

I rented a truck from MobileTruckRental @ protonmail com for my recent move, and I couldn't be happier! The booking process was simple, the truck was clean and well-maintained, and the customer service was top-notch. I highly recommend it!' Danielle C.

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User's recommendation: Smooth and Hassle-Free Experience!

William L Dbd
map-marker Gray, Kentucky

I’m stuck at a closed Enterprise rental in a *** part of town at night with a broken rental truck and no customer service has answered my calls

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Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part of town...
Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part... - Image 2
Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part... - Image 3

Driveshaft broke and shredded differential leaving me stranded with a $4000 dollar load on the back of the rental truck on the side of the interstate got towed to your closed location 3414 North Shadeland Ave in Indianapolis Indiana. Was told by dispatch I would receive a vehicle here to complete my trip back to Nashville with a comparable vehicle that can carry the 4,000 pound storm shelter.

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User's recommendation: Pending a response from enterprise

Keefer Nbi

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Verified Reviewer
| map-marker Carmi, Illinois

Driver ran over our dog. Almost hit the mail truck then ran through a stop sign and the truck tipped like it was going to turn over.

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Driver swerved over and killed our dog. Slowed down then sped off.

Almost hit a mail truck then ran through a stop sign and the truck almost turned over. The truck had stopped at 6th Street and Elm Street around 2:30 to drop off some thing. Then came down the street and killed our dog.

All the neighbors came running out. A lot of witnesses to this

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Anonymous
map-marker Benton, Illinois

Driver killed our dog

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they wanted money to speak to someone. When I refused to pay they disconnected from me.

I told them the man is going to kill someone the way he is driving and the blood will be on their hands. He almost hit a mail truck then about turned the truck over by blowing through a stop sign.

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The F Xax

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Verified Reviewer
| map-marker Dallas, Texas

No more details. I have already given my statement to the DOT, also to the police.

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Enterprise Truck Rental - No more details. I have already given my statement to the DOT,...
Enterprise Truck Rental - No more details. I have already given my statement to... - Image 2

I was ran off the road by one of your trucks this morning. Cant get a hold of anyone with this company.

The DOT has been contacted about DOT# 300****, license plate 44J1JA.

At 6:43 am today. This driver ran 2 people off the road getting onto I30.

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User's recommendation: You need a customer service department. Stop giving a phone number for people to call and there nobody to talk to. It's a fake customer service that you say you provide.

Marquis A Sgz

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Verified Reviewer
| map-marker Chicago, Illinois

I have currently been stuck in arizona since last wednesday because of truck maintenance. the engine light and transmission light are on but i have not been able to be switched into a working truck.

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Enterprise Truck Rental - I have currently been stuck in arizona since last wednesday...
Enterprise Truck Rental - I have currently been stuck in arizona since last... - Image 2

i live in md i have been offered $150 for a flight back to md. my question is why havent i been put back on the road to continue my business. i need help now

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Loss:
$4900
Pros:
  • N-a
Cons:
  • Terrible communication between the different branches

Preferred solution: compensation for the time i have not been able to utilize the truck along with hotel fees and i need to be put in a working 26’ box truck to proceed with my business

User's recommendation: absolutely not

Carl K Rcl

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Verified Reviewer
| map-marker Fort Myers, Florida

Reckless driver

I was almost hit by a speeding driver on Imperial Drive, Estero FL.

Date was January 26 at 1 PM.

Licence plate was AS0 9SZ Florida,

Upon contacting Enterprise Truck Rental they told me it is not their problem and call 911.

I would never use or recommend this company.

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Anonymous
map-marker San Antonio, Texas

End of rental

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Eiliesha was very professional, helpful, knowledgeable, and nice.

She was thorough in her inspection of the vehicle. She is an asset to her company, and very upfront in all aspects.

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User's recommendation: Definitely recommend them.

Carl K Rcl

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Verified Reviewer
| map-marker Fort Myers, Florida

Inconsiderate truck driver

I was almost hit by one of your trucks, attempted to give the license number to a local dealer and basically he told me to go pound sand.

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Geoffrey A Zoi

Nicole was amazing! The driver was polite, professional, and in general… just badass.

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Nicole, the roadside assistance assistant, was super amazing. She was prompt, Professional and Personable.

The driver arrived and was very professional, polite and super fast whilst taking every safety precaution.

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Pros:
  • Very professional
Trudy B Irs

Taking Advantage of a small female, minority owned business.

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Original review updated Jun 14, 2023

We are a small female minority owned business and we have been using Enterprise Truck Rental for long term box truck rentals for almost 2 years. Our initial rental location was located in Springfield, MO and we had an absolutely fantastic relationship with the manager of that facility.

We had no problems and he absolutely worked with us as partner to ensure that the trucks were maintained and if we had any issues he was right on it and everything was resolved. Our account was transferred to the Lowell,AR office when that office was opened. When we opened our account Enterprise Truck Rental did not have a location in NWA so Springfield, MO was the nearest location. However, since being transferred to this office about 9 months ago, we have many difficulties, primarily of being overcharged and not receiving invoices in a timely manner.

Now today, the manager has abruptly contacted us and informed us that they are terminating our long term rental agreement. I can only assume it is because we have dared to question and inquire about billing. The manager has come up with a plethora of "reasons" as to why this is happening to which we responded to each point. He has particularly stated that we do not get the trucks in for timely maintenance.

However our response was that the manager or his assistant, constantly call in to inform us that the trucks need to go in for maintenance on short notice and these trucks are used in our business. We are movers and those trucks go out of state and all over! Contrary to what they may believe, these trucks are not just sitting idle in our yard, unused. We definitely get them into maintenance as soon as they come back in.

I requested that they give us the maintenance schedule so that we can at least know when the trucks are approaching the need for maintenance so that we may make arrangements to get other trucks or adjust our moving schedule. When these trucks do go in for maintenance they are kept in the shop for days or weeks and according to Enterprise we are expected to pay for this period and have been charging us for this time when we are not in possession or using these trucks and now when we want an accounting and credit for the times that these trucks have been in the shop, which they have not responded to until today, all of a sudden we are to return the trucks by tomorrow! I wonder if this was a white, male owned company, if they would even be doing this. I am sure that they would have given at least a detailed explanation of the charges.

NO ONE has contacted us. The manager here does it all through text messaging! I definitely plan to sue for discriminatory policies and most definitely for the disruption to my business!

It is tough enough that we are making it in a male dominated field, but to have a major corporation practically trying to drive us out of business is beyond the pale! To date we have spent nearly $387,000 renting trucks from this company only to have this nonsense occur!

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Loss:
$4500
Pros:
  • Works well when you have the right site manager
Cons:
  • Look out for overcharges

Preferred solution: Full refund

User's recommendation: Be very careful to get all of your invoices and speak up immediately when charges are made that are not correct

Jacquline Bcx

Reckless Driver operating Fluid Truck

Enterprise Truck Rental - Reckless Driver operating Fluid Truck

I was driving eastbound on Blair High Rd on Sat 4 Mar 2023 at 10:52am approaching Sorensen Pkwy when a white Fluid Truck with Oregon license plates 077 NYT abruptly entered into my lane to prepare to turn left onto Sorensen. My evasive action thwarted the accident that would have occurred.

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Preferred solution: Advise driver to adhere to the rules of the road and slow down.

Georgine Iwc

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Verified Reviewer
| map-marker Yukon, Oklahoma

To speak to an agent about charges

Charges sent yesterday that Im being told to pay today. Over 200 in fees for toll cameras.

Charges from Oklahoma tolls. Toll pay booths were blocked off. No way to pay toll when crossing toll. Camera fees ?

If you are going to block a toll from taking money, you cannot charge me for crossing without payment. I agree to pay the actual toll but no more.

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