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Enterprise Truck Rental

Enterprise Truck Rental

www.enterprisetrucks.com
What is your customer experience with Enterprise Truck Rental?

Enterprise Truck Rental Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

2.1 star rating based on 21 customer reviews; consumers are mostly dissatisfied. Rating distribution shows ~71% unfavorable and 24% positive. Reviewers note website and location matter most while citing reliability, exchange, refund and cancellation policy issues and a high price level.

Positive Feedback

Some customers praise helpful staff at specific locations, clean well‑maintained trucks, towing options and a few smooth, hassle‑free rentals noted in Enterprise Truck Rental reviews.

Negative Feedback / Risk Areas

  • Frequent canceled or unavailable reservations and poor website functionality leading to disrupted plans.
  • Overcharges, opaque billing practices and disputes over fees and refunds causing prolonged claims.
  • Vehicle maintenance failures, roadside breakdowns and multiple reports of unsafe or reckless driving.
  • Poor customer service response and allegations of unfair treatment or documented damage claims.

Key Takeaways for Future Customers

  • Confirm reservations by phone and get written confirmation well before moving day.
  • Document preexisting damage with photos and request clear billing/invoice policies to avoid disputes.
  • Compare rates and availability with alternatives like Penske or U‑Haul given reported reliability and pricing concerns.
View full overview ›

Media from reviews

Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part of town...
Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part... - Image 2Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part... - Image 3Enterprise Truck Rental - No more details. I have already given my statement to the DOT,...Enterprise Truck Rental - No more details. I have already given my statement to... - Image 2Enterprise Truck Rental - I have currently been stuck in arizona since last wednesday...Enterprise Truck Rental - I have currently been stuck in arizona since last... - Image 2
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Anonymous
map-marker Burlington, Massachusetts

Truck not available

AI Highlights
  • - Reservation at Woburn Enterprise unavailable again.
  • - Promised a district manager call with a resolution but no callback and I will switch to U-Haul.

This is the second time in four months I've been told that the vehicle I reserved wasn't available. My reservations were made at the Woburn, Massachusetts Enterprise location.

I called checking to see if a vehicle was available at another location and was told that I would receive a call from the district manager with a resolution. Four hours later, no call back. I called back a second time. I was apologized to again.

It's now 5pm and again no call back. Customer service is all talk and no action.

I've rented trucks from UHAUL and not once have I had a problem. I'll be taking my business back to UHAUL.

User's recommendation: Don't use Enterprise

View full review
1 comment
Enterprise C Ufe

We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us.

Please be ready to provide your contact information, your reservation numbers and the details of your experiences.

Thanks. – Lisa

Anonymous
map-marker Hollywood, Florida

They told me day before they dont have a truck

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24 hours before a move they called to tell me they didnt have the cargo van i reserved about 3 weeks earlier. What a joke. i have an entire room full of stuff to move and no truck.

User's recommendation: go somewhere else

View full review
1 comment
Enterprise C Ufe

We would like to look into this further but need some more information. Please visit https://***/truckrental/en_US/contactus.html to contact us.

Please be ready to provide your contact information, your reservation number and the details of your experience.

Thanks. – Lisa

Bob Cpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good luck using their web site to get a quick quote. If their website is in the indication they're not interested in renting trucks

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AI Highlights
  • - The site design made it hard to get a truck rental quote.
  • - Penske and U-Haul provided quick quotes.
  • - There are other truck rental options.

Whoever designed their website should be fired. All I wanted to do was get a quick quote of how much to rent a truck for a day I checked Penske and U-Haul no trouble at all. You don't need the business that's fine there are other truck companies.

User's recommendation: Penske's website is awesome

View full review
1 comment
Enterprise C Ufe

Thanks for your comments, Bob. If there is anything we can do to help, please visit https://***/truckrental/en_US/contactus.html, to contact us.

Please be ready to provide your contact information and the details.

Thank you. – Lisa

Kelon Lot

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Filed fake damage claim against me

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AI Highlights
  • - They claimed preexisting truck damage that was already noted on the damage sheet.
  • - Weeks later, a dubious claims email with no ID demanded payment.

When I rented a truck from them, they claimed damage that was already on the vehicle and I was told by an associate was marked on the preexisting damage sheet. A couple weeks later I get a sketchy email from their claims department with no identifying information demanding payment.

Their claims department gave me the runaround and refused to investigate this properly. My choice was to pay or have it sent to collections.

User's recommendation: avoid if possible

View full review
Luccas Knd

Truck not available after reservations made 2 weeks prior.n

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2 days before moving day, they called to tell me the truck I had reserved 2 weeks prior was not going to be available.

User's recommendation: Use someone else

View full review
Danielle C Vmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Smooth and Hassle-Free Experience!

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AI Highlights
  • - Booking was simple.
  • - The truck was clean and well-maintained.
  • - Customer service was top-notch.
  • - I highly recommend MobileTruckRental.
Original review updated Jan 05, 2025

I rented a truck from MobileTruckRental @ protonmail com for my recent move, and I couldn't be happier! The booking process was simple, the truck was clean and well-maintained, and the customer service was top-notch. I highly recommend it!' Danielle C.

User's recommendation: Smooth and Hassle-Free Experience!

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Danielle C Vmb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carver, Massachusetts

Smooth and Hassle-Free Experience!

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AI Highlights
  • - Rented a truck from MobileTruckRental AT ProtonMail com.
  • - Booking was simple; truck clean and well-maintained; customer service was top-notch.

"I rented a truck from MobileTruckRental AT ProtonMail com for my recent move, and I couldn't be happier! The booking process was simple, the truck was clean and well-maintained, and the customer service was top-notch. Highly recommend!" Danielle C.

User's recommendation: Smooth and Hassle-Free Experience!

View full review
William L Dbd

I’m stuck at a closed Enterprise rental in a *** part of town at night with a broken rental truck and no customer service has answered my calls

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AI Highlights
  • - Driveshaft failed; differential shredded, stranding me with a 4,000 lb load; towed to 3414 North Shadeland Ave, Indy; dispatch promised a vehicle.
Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part of town...
Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part... - Image 2
Enterprise Truck Rental - I’m stuck at a closed Enterprise rental in a *** part... - Image 3

Driveshaft broke and shredded differential leaving me stranded with a $4000 dollar load on the back of the rental truck on the side of the interstate got towed to your closed location 3414 North Shadeland Ave in Indianapolis Indiana. Was told by dispatch I would receive a vehicle here to complete my trip back to Nashville with a comparable vehicle that can carry the 4,000 pound storm shelter.

User's recommendation: Pending a response from enterprise

View full review
Keefer Nbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Driver ran over our dog. Almost hit the mail truck then ran through a stop sign and the truck tipped like it was going to turn over.

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AI Highlights
  • - Driver swerved, slowed, then sped off after killing our dog; almost hit a mail truck and ran a stop sign near 6th & Elm at 2:30; witnesses.

Driver swerved over and killed our dog. Slowed down then sped off.

Almost hit a mail truck then ran through a stop sign and the truck almost turned over. The truck had stopped at 6th Street and Elm Street around 2:30 to drop off some thing. Then came down the street and killed our dog.

All the neighbors came running out. A lot of witnesses to this

View full review
The F Xax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No more details. I have already given my statement to the DOT, also to the police.

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AI Highlights
  • - I was run off the road by one of your trucks this morning; 2 people were involved.
  • - The DOT has been contacted about DOT# 300****, license plate 44J1JA.
Enterprise Truck Rental - No more details. I have already given my statement to the DOT,...
Enterprise Truck Rental - No more details. I have already given my statement to... - Image 2

I was ran off the road by one of your trucks this morning. Cant get a hold of anyone with this company.

The DOT has been contacted about DOT# 300****, license plate 44J1JA.

At 6:43 am today. This driver ran 2 people off the road getting onto I30.

User's recommendation: You need a customer service department. Stop giving a phone number for people to call and there nobody to talk to. It's a fake customer service that you say you provide.

View full review
Anonymous
map-marker Benton, Illinois

Driver killed our dog

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AI Highlights
  • - They demanded money to speak to someone and disconnected when refused.
  • - The driver nearly hit a mail truck and blew through a stop sign.

they wanted money to speak to someone. When I refused to pay they disconnected from me.

I told them the man is going to kill someone the way he is driving and the blood will be on their hands. He almost hit a mail truck then about turned the truck over by blowing through a stop sign.

View full review
Marquis A Sgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

I have currently been stuck in arizona since last wednesday because of truck maintenance. the engine light and transmission light are on but i have not been able to be switched into a working truck.

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Enterprise Truck Rental - I have currently been stuck in arizona since last wednesday...
Enterprise Truck Rental - I have currently been stuck in arizona since last... - Image 2

i live in md i have been offered $150 for a flight back to md. my question is why havent i been put back on the road to continue my business. i need help now

Loss:
$4900
Pros:
  • N-a
Cons:
  • Terrible communication between the different branches

Preferred solution: compensation for the time i have not been able to utilize the truck along with hotel fees and i need to be put in a working 26’ box truck to proceed with my business

User's recommendation: absolutely not

View full review
Carl K Rcl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reckless driver

AI Highlights
  • - On Jan 26 at 1 PM, a speeding driver nearly hit me on Imperial Drive, Estero; license AS0 9SZ.
  • - Enterprise Truck Rental said it's not their problem.

I was almost hit by a speeding driver on Imperial Drive, Estero FL.

Date was January 26 at 1 PM.

Licence plate was AS0 9SZ Florida,

Upon contacting Enterprise Truck Rental they told me it is not their problem and call 911.

I would never use or recommend this company.

View full review
Anonymous
map-marker San Antonio, Texas

End of rental

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Eiliesha was very professional, helpful, knowledgeable, and nice.

She was thorough in her inspection of the vehicle. She is an asset to her company, and very upfront in all aspects.

User's recommendation: Definitely recommend them.

View full review
Carl K Rcl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inconsiderate truck driver

I was almost hit by one of your trucks, attempted to give the license number to a local dealer and basically he told me to go pound sand.

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Geoffrey A Zoi

Nicole was amazing! The driver was polite, professional, and in general… just badass.

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Nicole, the roadside assistance assistant, was super amazing. She was prompt, Professional and Personable.

The driver arrived and was very professional, polite and super fast whilst taking every safety precaution.

Pros:
  • Very professional
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