Enterprise Truck Rental
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Enterprise Truck Rental Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Enterprise Truck Rental has 2.2 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Even have the option to rent a truck for towing an rv trailer, Has good running truck, N-a.
Cons: Frank, Look out for overcharges, Never available and it is my fault.Recent recommendations regarding this business are as follows: "Pending a response from enterprise", "Definitely recommend them.", "You need a customer service department. Stop giving a phone number for people to call and there nobody to talk to. It's a fake customer service that you say you provide.", "absolutely not", "Be very careful to get all of your invoices and speak up immediately when charges are made that are not correct".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Enterprise Truck Rental has 2.2 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Even have the option to rent a truck for towing an rv trailer, Has good running truck, N-a.
Cons: Frank, Look out for overcharges, Never available and it is my fault.Recent recommendations regarding this business are as follows: "Pending a response from enterprise", "Definitely recommend them.", "You need a customer service department. Stop giving a phone number for people to call and there nobody to talk to. It's a fake customer service that you say you provide.", "absolutely not", "Be very careful to get all of your invoices and speak up immediately when charges are made that are not correct".
Most users want Enterprise Truck Rental to offer a solution to their issues.
Review authors value the most Website and Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Enterprise Truck Rental Reviews
"End of rental"
Eiliesha was very professional, helpful, knowledgeable, and nice. She was thorough in her inspection of the vehicle. She is an asset to her company, and very...
"Driver killed our dog"
they wanted money to speak to someone. When I refused to pay they disconnected from me. I told them the man is going to kill someone the way he is driving and...
Benton, Illinois
Driver killed our dog
Gray, Kentucky
I’m stuck at a closed Enterprise rental in a *** part of town at night with a broken rental truck and no customer service has answered my calls
User's recommendation: Pending a response from enterprise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmi, Illinois
Driver ran over our dog. Almost hit the mail truck then ran through a stop sign and the truck tipped like it was going to turn over.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
No more details. I have already given my statement to the DOT, also to the police.
User's recommendation: You need a customer service department. Stop giving a phone number for people to call and there nobody to talk to. It's a fake customer service that you say you provide.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I have currently been stuck in arizona since last wednesday because of truck maintenance. the engine light and transmission light are on but i have not been able to be switched into a working truck.
- N-a
- Terrible communication between the different branches
Preferred solution: compensation for the time i have not been able to utilize the truck along with hotel fees and i need to be put in a working 26’ box truck to proceed with my business
User's recommendation: absolutely not
San Antonio, Texas
End of rental
User's recommendation: Definitely recommend them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Reckless driver
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Verified Reviewer |
Fort Myers, Florida
Inconsiderate truck driver
Nicole was amazing! The driver was polite, professional, and in general… just badass.
- Very professional
Taking Advantage of a small female, minority owned business.
We are a small female minority owned business and we have been using Enterprise Truck Rental for long term box truck rentals for almost 2 years. Our initial rental location was located in Springfield, MO and we had an absolutely fantastic relationship with the manager of that facility.
We had no problems and he absolutely worked with us as partner to ensure that the trucks were maintained and if we had any issues he was right on it and everything was resolved. Our account was transferred to the Lowell,AR office when that office was opened. When we opened our account Enterprise Truck Rental did not have a location in NWA so Springfield, MO was the nearest location. However, since being transferred to this office about 9 months ago, we have many difficulties, primarily of being overcharged and not receiving invoices in a timely manner.
Now today, the manager has abruptly contacted us and informed us that they are terminating our long term rental agreement. I can only assume it is because we have dared to question and inquire about billing. The manager has come up with a plethora of "reasons" as to why this is happening to which we responded to each point. He has particularly stated that we do not get the trucks in for timely maintenance.
However our response was that the manager or his assistant, constantly call in to inform us that the trucks need to go in for maintenance on short notice and these trucks are used in our business. We are movers and those trucks go out of state and all over! Contrary to what they may believe, these trucks are not just sitting idle in our yard, unused. We definitely get them into maintenance as soon as they come back in.
I requested that they give us the maintenance schedule so that we can at least know when the trucks are approaching the need for maintenance so that we may make arrangements to get other trucks or adjust our moving schedule. When these trucks do go in for maintenance they are kept in the shop for days or weeks and according to Enterprise we are expected to pay for this period and have been charging us for this time when we are not in possession or using these trucks and now when we want an accounting and credit for the times that these trucks have been in the shop, which they have not responded to until today, all of a sudden we are to return the trucks by tomorrow! I wonder if this was a white, male owned company, if they would even be doing this. I am sure that they would have given at least a detailed explanation of the charges.
NO ONE has contacted us. The manager here does it all through text messaging! I definitely plan to sue for discriminatory policies and most definitely for the disruption to my business!
It is tough enough that we are making it in a male dominated field, but to have a major corporation practically trying to drive us out of business is beyond the pale! To date we have spent nearly $387,000 renting trucks from this company only to have this nonsense occur!
- Works well when you have the right site manager
- Look out for overcharges
Preferred solution: Full refund
User's recommendation: Be very careful to get all of your invoices and speak up immediately when charges are made that are not correct
Reckless Driver operating Fluid Truck
Preferred solution: Advise driver to adhere to the rules of the road and slow down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yukon, Oklahoma
To speak to an agent about charges
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rentals rates to high
- Has good running truck
- Price too high
Preferred solution: Price reduction
User's recommendation: I would not recommend this anyway
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation of reservation
Reserved a stakebed truck truck on 10/18 online. Site said that it was available.
Got a call 10/20 saying they don't have one and this location never carries them. Person on the phone said 2 things: "yeah the website does that a lot" and could not help me find another rental; said to start calling the other locations.
Called the Enterprise 888 number listed on the truck rental site and was auto forwarded to the same location as before.
This is 2022 not 2002.
Enterprise really needs to make sure their website functions correctly. Why is it listing a truck as both available at that location and available on the day selected.
Preferred solution: Apology
User's recommendation: Call a different company, if not possible call first.
Traffic violation of a driver
Preferred solution: Investigate who the driver was occurred 4:10 pm Pequot Ave n montauk Ave in new London ct
Evansville, Indiana
I’m needing to rent a truck to move a one bedroom apartment
Preferred solution: A truck
Don’t pad you issue with “used to do a lot of business when we were open.” If you did business with them you would have a contact person and not post here.
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Anna D Aop, please report any traffic violations or aggressive driving to the local authorities. If we can help, email care(At)enterprise{Dot}com with your full name, contact telephone number, email address, and the full details.
Regards. – Carol H.